Returns & Refunds

All sales are final due to the nature of our products. However, if your order is damaged or incorrect, please reach out within 48 hours. Full policy is here.

POLICIES

Before reaching out, be sure to check out our FAQ page — your answer might already be there, bestie 💕

Processing Time:
All orders are processed in 5–7 business days. During high-volume periods like restocks or sales, please allow up to 10 business days for processing. Processing time is how long it takes us to pack and prepare your order before it ships out.

Shipping Time:

• U.S. Orders: 2–3 business days (after processing)
• International Orders: 3–21 business days (after processing)

Once your order has shipped, please contact USPS or UPS directly for tracking updates. Blk Sugr  is not responsible for lost, delayed, or damaged packages after they leave our hands.

International Orders:
We ship worldwide! But please note: Blk Sugr  is not responsible for any customs fees, import taxes, or duties charged by your country. We ship from the U.S., so international buyers are responsible for any additional charges.

Shipping Address:
Double check your shipping info before placing your order. Once your order is submitted, we can’t guarantee address changes—orders go straight into processing. We’ll do our best to accommodate any requests, but to avoid issues, please update your shipping details in your account before checking out.

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STORE POLICIES

1. Processing Time

All orders are processed within 5–7 business days.
During restocks or sales, please allow up to 10 business days due to high order volume.
Processing time = the time it takes us to prep your order before shipping. (We do not ship over the weekends or Holidays.)

2. Shipping Time

• U.S. Orders: 2–3 business days (after processing)
• International Orders: 3–21 business days (after processing)

Once your order ships, tracking updates are handled by USPS or UPS.

Blk Sugr is not responsible for lost, delayed, or damaged packages once they leave our hands.

3. International Orders

We do ship worldwide! 🌍
Please be aware:

• You may be charged customs fees, taxes, or import duties by your country.
• These charges are not included in your order and are your responsibility.
• We ship from the U.S.

4. Address Changes

Double check your shipping address at checkout!
Once an order is placed, changes are not guaranteed.
Orders go straight into processing, but we’ll try our best if you contact us quickly.

To avoid delays: update your account info or review your address carefully during checkout.